Process yield issues: in manufacturing, software engineering, sales, customer support:

 
The question is: can the current used process fulfill the requirements at all?
A process analysis, metrics definition, will bring it out: is it a six sigma process at all?

The professional use of quantitative process analysis not only applies to manufacturing processes, but also to these examples:

  • call center efficiency

  • nightly batch scheduling and success probability
  • communication network design
  • database architecture, message queuing strategies

     

Six Sigma Methodologies and Tools are a framework of quantitative process analysis, covering process success probability, and root cause analysis. The methods are mostly derived from proven experimental Physics research methodologies.

Nittmann Consulting recommends Microsoft® Office 2007

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